Customer Care

At Mystery Living Co. ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, make purchases, or interact with our services. By accessing or using our online clothing store, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information when you visit our website or make a purchase. This information may include:

a. Personal Information:

• Contact Information: Name, email address, shipping address, and phone number.

• Payment Information: Credit card details, billing address, and payment method.

• Account Information: Username, password, and account preferences (if you create an account with us).

b. Non-Personal Information:

• Usage Data: Information about how you interact with our website, such as pages viewed, time spent on the site, and items added to your cart.

• Device Information: IP address, browser type, operating system, and device type.

• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your shopping experience, analyze site traffic, and personalize content.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing: To process and fulfill your orders, including delivering products and sending order confirmations or updates.

• Customer Support: To respond to inquiries, provide assistance, and resolve issues related to your purchases.

• Personalization: To tailor your shopping experience, recommend products, and provide you with personalized content or offers based on your preferences.

• Marketing and Communication: To send promotional emails, newsletters, or special offers (with your consent). You can opt-out of marketing communications at any time.

• Improvement of Services: To analyze website performance, improve our offerings, and enhance user experience.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with third-party partners in the following situations:

• Service Providers: We may share your information with trusted third-party service providers who assist us in processing orders, payments, shipping, marketing, and customer service. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was provided.

• Legal Compliance: We may disclose your information when required by law or to respond to legal requests, such as subpoenas, court orders, or government investigations.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of such changes in accordance with this Privacy Policy.

4. Data Security

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Rights and Choices

You have the right to control your personal information and make certain requests, including:

• Access and Correction: You can request access to the personal information we hold about you and request corrections if any information is inaccurate.

• Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails or newsletters by following the unsubscribe instructions in any email you receive or contacting us directly.

• Data Deletion: You can request the deletion of your personal information, subject to certain exceptions (such as maintaining records for legal obligations).

• Cookie Preferences: You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect some features of our website.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, analyze site usage, and provide targeted advertising. You can manage or disable cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we update the policy, we will revise the "Effective Date" at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: mjn.social@gmail.com

• Phone: 785-332-4406

By using our website, you acknowledge that you have read and understood this Privacy Policy.